Frequently Asked Questions
Everything you need to know about your Dmodot experience, from handcrafted quality to doorstep delivery.
How do I ensure I am ordering the correct shoe size?
We use standard European sizing. To find your perfect fit, please refer to our comprehensive Size Guide located on each product page, which includes instructions on measuring your foot length in centimeters.
What is the estimated delivery timeline for my order?
Standard domestic orders typically arrive within 5-7 business days. For our handcrafted 'Made-to-Order' collections, please allow 10-14 business days for artisanal production and shipping.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. Items must be unworn, in their original packaging, and with all tags intact. Please note that customized or bespoke pairs are not eligible for returns.
Do you offer international shipping?
Yes, Dmodot ships worldwide. International shipping rates and delivery times vary by destination and will be calculated automatically at checkout.
How should I care for my handcrafted leather shoes?
To maintain the longevity of your shoes, we recommend using a high-quality leather conditioner and avoiding direct exposure to water. Always use a shoehorn to preserve the heel shape and store them in the provided dust bags.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes within India.